My mom's computer broke, help wanted. - Tilted Forum Project Discussion Community

Jeff · 02-01-2006, 03:51 PM

I got an email from my mom today, I'm not there to look at it, but if anybody recognizes a problem, help would be appreciated.

Hi,
As I said on the phone, the XP screen comes on, the bar keeps moving on that screen but nothing else boots up. Then, after a long while, a little windos comes up that at the top reads: Isass.exe - Unable to Locate Component, then below says, "This application failed to start because" - then just the OK button to click on. That's it.

The tech support person told me to put the reinstall disc in then turn on computer and start hitting the F12 button continually til this screen comes up that gives you the different start up options. I think I tried opening it in safe modes (I think I tried booting up 3 different ways and none worked.) John then had an operating system (Knoppix) that Ron tried to burn with his CD burner but that didn't work so John is supposed to send me a disc so he can remotely work on the computer.

Jeff · 02-01-2006, 03:58 PM

I might add that I've read that Lsass.exe is a legitimate process, but this apparantly is Isass.exe, which I've read is a trojan.

Possible fixes?

Oh yeah, and it's Windows XP

alpha phi · 02-01-2006, 04:19 PM

Lsass.exe is a common target of virus' and spyware
If you can get to safe mode it can be copied to the hard drive from disk
it goes in windows/system32
I'm guessing thats what the Knopic attempt was for?
other than that reinstall windows from disk
everything except my documents will be lost
You could take the HD out and install it as a slave
on another machine to save any important files
before reinstalling.

liquidlight · 02-01-2006, 04:31 PM

Lsass.exe is the Windows authentication process, if the file is corrupted or the harddrive damaged you would get an error similar to this.

Knoppix is a CDROM bootable Linux OS that can help you do diagnostics on the existing hardware.

Has the computer been making any unusual grinding, clicking, or shrieking noises of late? Especially a high pitched squeal?

02-01-2006, 03:51 PM	#1 (permalink)
Jeff And we'll all float on ok... Location: Iowa City	My mom's computer broke, help wanted. I got an email from my mom today, I'm not there to look at it, but if anybody recognizes a problem, help would be appreciated. Hi, As I said on the phone, the XP screen comes on, the bar keeps moving on that screen but nothing else boots up. Then, after a long while, a little windos comes up that at the top reads: Isass.exe - Unable to Locate Component, then below says, "This application failed to start because" - then just the OK button to click on. That's it. The tech support person told me to put the reinstall disc in then turn on computer and start hitting the F12 button continually til this screen comes up that gives you the different start up options. I think I tried opening it in safe modes (I think I tried booting up 3 different ways and none worked.) John then had an operating system (Knoppix) that Ron tried to burn with his CD burner but that didn't work so John is supposed to send me a disc so he can remotely work on the computer. __________________ For those who believe in God, most of the big questions are answered. But for those of us who can't readily accept the God formula, the big answers don't remain stone-written. We adjust to new conditions and discoveries. We are pliable. Love need not be a command or faith a dictum. I am my own God. We are here to unlearn the teachings of the church, state, and our educational system. We are here to drink beer. We are here to kill war. We are here to laugh at the odds and live our lives so well that Death will tremble to take us. --Charles Bukowski

02-01-2006, 03:58 PM	#2 (permalink)
Jeff And we'll all float on ok... Location: Iowa City	I might add that I've read that Lsass.exe is a legitimate process, but this apparantly is Isass.exe, which I've read is a trojan. Possible fixes? Oh yeah, and it's Windows XP __________________ For those who believe in God, most of the big questions are answered. But for those of us who can't readily accept the God formula, the big answers don't remain stone-written. We adjust to new conditions and discoveries. We are pliable. Love need not be a command or faith a dictum. I am my own God. We are here to unlearn the teachings of the church, state, and our educational system. We are here to drink beer. We are here to kill war. We are here to laugh at the odds and live our lives so well that Death will tremble to take us. --Charles Bukowski

02-01-2006, 04:19 PM	#3 (permalink)
alpha phi seeker Location: home	Lsass.exe is a common target of virus' and spyware If you can get to safe mode it can be copied to the hard drive from disk it goes in windows/system32 I'm guessing thats what the Knopic attempt was for? other than that reinstall windows from disk everything except my documents will be lost You could take the HD out and install it as a slave on another machine to save any important files before reinstalling. __________________ All ideas in this communication are sole property of the voices in my head. (C) 2005, 2006, 2007, 2008, 2009 "The Voices" (TM). All rights reserved.

02-01-2006, 04:31 PM	#4 (permalink)
liquidlight AHH! Custom Title!! Location: The twisted warpings of my brain.	Lsass.exe is the Windows authentication process, if the file is corrupted or the harddrive damaged you would get an error similar to this. Knoppix is a CDROM bootable Linux OS that can help you do diagnostics on the existing hardware. Has the computer been making any unusual grinding, clicking, or shrieking noises of late? Especially a high pitched squeal? __________________ Halfway to hell and picking up speed.