jujueye

Don't be tempted. Go. Your word of mouth story could easily cause others to go somewhere else, and the whole god damned chain could go down the drain. Never underestimate the power of bad words. I trust this is not a temptation as you have described. But if it were me, I'd think, "hey, this needs to be done, dammit." Then the other side of me would say, "yeah, and that stupid ass will stop by my house when they know I complained." Whatever. If you're not comfortable talking there, get a hold of the corporate office and bitch to some region manager. The whole damn bunch of 'em will be wiped and replaced faster than a piece of ratty lettuce.

Do it.

Mephisto2

That's unfucking believable.

Print a copy of his email. Send it along with a LETTER to regional (or even national) HQ and CC the manager.

They are just provoking you now, so you need to get medieval on their ass (figuratively speaking of course!).

Mr Mephisto

Kaos

I'm shocked. Apparently you are going to get no satisfaction with the manager if he is pulling this shit. So don't even bother talking face to face with him. You'll get the same run around.

Go to another Subway and talk to a manager there. Explain your situation and ask if they can provide you with some names that you can contact. The other Subway should be more than willing to help. They don't want bad word of mouth spreading to their store.

I'm starting to think my "baseball bat" idea wasn't so crazy after all....eh Mephisto??

Mephisto2

Hehe Kaos...

Strange times we live in.

Whatever happened to "The customer is always right"?


Mr Mephisto

KellyC

In dealing with these situation. I find it best to just ignore them and continue with my business. Save both of us a lot of trouble. The guy probably think I'm a pussy, but it shouldn't matter. Whats really good is that I know in some way, hes a little bit pissed that he didn't get what he wanted. And its gooooood.

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denim

We're consumers these days. No one ever said the consumer is always right.

Date the Banana

All it takes to get fired from Subway is to jokingly tell a complaining customer waiting in a long line that the McDonald's across the street would be quicker.

speaking from experience.

I say turn the sucker in. Let him work at BK.

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PredeconInferno

I agree completely with what Kutulu is saying here.

This story actually makes me rather peeved. Since I doubt you would go through the effort to like on a message board, I'm going to take your word on this one.

These particular subway employees are being fuckwads.

I work at a food place myself, and recently some girl complained that I was being rude to her. Apparently she was fishing for change and I told her not to worry about it as I had already removed tax for her. Evidently my removing tax and telling her to not worry about her damn pennies was being rude.

Yeah, so I just ignored it. I don't even friggin' know who it was to be honest.

Sorry, I was ranting...

um... yeah, you really should go back there and give the manager a piece of your mind. Bring a frickin' tire iron, too. That should get your point across.

good luck, mate

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mikeysj

switch to quiznos

redarrow

I wouldnt want to get the guy any more angry than he already is, so I wouldnt complain or anything.

diddagirl

My god. I am so appalled by this story and the managers reaction, that I am even tempted to boycott Subway myself.
I know that where I live.... every Subway is always hiring. They cant get people to work there, or stay working there. Perhaps thats part of the reason the ass hokd manager took the approach he did. He doesnt want to have to fire one of the few people who is willing to work there.

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Kaos

That may very well be true. Employee turnover in Fast Food places is VERY high.

Plan9Senior

Hehe classic story, I'm not sure how I would react if I were in that circumstance. Certainly isn't worth going to jail for, but I most likely would phone in a complaint to the manager or corporate and get that kid fired.

Heh, funny thing is, you guys are the ones that are the biggest pussies

Chemical

If you're not going to complain, at least go back and talk to his brother. Find out exactly why he's pissed of at you. Then kick the shit out of him.

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Shades

In the face of that manager's lies, and the fact that he claims to have it on tape GO TO THE POLICE NOW. He has gone on the record with a bold-faced lie and has therefore royally fucked himself. But you need to call the police the very MINUTE that you have a free second because those tapes are usually recycled once a month. Go now. Do not let them walk on you like this.

Also, what insults did he fabricate?

Prince

Meepa,

are you certain that the person who replied to your email was actually the manager?

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Kaos

Any updates on the situation Meepa?

Astrocloud

Dude, all I can say is Fuck Subway and McDonalds and all of the big chain food places. Small businesses are usually managed by the owner who cares enough about their business to NOT fuck it up by hiring goons.

Bottom line is:

Support Small Businesses

cas305

I would make sure you filed a police report on it and say the managet threated you also, then go in there and get a sandwich and poison it. When they find you dead, the police should put 2 and 2 together and those bastards will rot in jail!

Ok well maybe not.....

On a serious note subways are franchises so most of them are individually owned. I don't now what effect this would have on going higher up in the corporate ladder. I also believe that the e-mail could of been intercepted by a shift manager or another person. Guess you just need to decide how much closure you want on this matter as you should of already decided to never go back to that location.

newmanator

What you need to do is slash his tires then push his car into the Subway. Works like a charm, and trust me, I know from experience, dude.

Lebell

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Devilfish

meepa, you can't let them get away with this. If you let the matter drop, it's only going to encourage the employee/his brother/the manager the next time something like this happens, and some other innocent is going to get screwed. Even if you feel like there's no reason why you should pursue the matter, maybe you could do it for the rest of us.

thespian86

I would talk to the brother, ask him what was said between the two brothers and ask if he has ever said anything to him to make him feel like he was insulting him. If he says yes tell him your sorry and mean it and if the brother confronts you again I'd tell him to screw off and bring his brother next time so he can speak for himself. Or hit him in the face with a phone, John Cusack style.

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soccerchamp76

The manager might be sticking up for his worker because maybe the guy works a ton and it would be hard to replace him. That could be a reason too. Try to think about the manager's position (this might be the case, might not):
I have a worker who works a ton (or average) and replacing would be rather difficult, so I hear one complaint from a customer and I am supposed to have to put forth more effort and work just because of this one incident.

Take matters into your own house, make him [asshole, not manager] and fuck him up, either physically or mess with his car, etc. Nothing illegal though....................

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Jam

meepa? you here? did these knuckle heads get you arrested? meepa???