the thing is, this comes as no surprise to me or anybody I know. with such a negative image (i.e. "Napster is dead") how could they have expected to achieve success?
the reason why Apple's <a href="http://www.apple.com/itunes">iTunes Music Store</a> is, considering its industry, quite successful is because it has 1) Apple's money, and 2) Apple's brand to back it.