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A few years back I worked at a store (not a chain, a local, but large, specialty store). One of our store managers tackled a shoplifter in the vestibule after he'd confronted him at checkout and the guy bolted.
Turns out the shoplifter was a professor at the local university with a bad (but previously diagnosed) case of kleptomania. He'd been arrested several times in the past. The store didn't press charges, because the PR from pressing a case aginst this poor, sick man wasn't going to be pretty.
The store didn't have any policies about dealing with shoplifting--they were much stricter about employee theft, with random bag searches and stuff. A big part of the new employee orientation had to do with keeping receipts for things you bought in the store to avoid even the appearance of theft.
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