Tilted Forum Project Discussion Community - View Single Post - Doing a job you don't agree with (long rant)

Harshaw · 02-20-2004, 12:37 PM

This has been building up inside me for about two months now. Gotta get it out.

I'm not sure if my problem with my job is bad enough to say that I am "morally against it". But I am definatly developing some problems working there. When I first started at Verizon Wireless I hated it just because I didn't want to work in another call center and I'm not really a people person. But now, with all the changes they have made... I don't know if I can stay there on the grounds that I think they are evil. Just about everyone I know with our service has had a $200+ bill at some point. Sure... ok... I used to say "well we let them check their minutes, they know where they are roaming" etc... But I don't think that is cutting it anymore for me. I can't justify charging a customer $500 dollars just because they may or may not have known to check their cell phone for the roaming light (I really don't think we disclose that information to every customer). We used to let them backdate plans to cover minute overages... but those days are long gone. And how can we justify charging .45 cents for minute overages? Every thing the company does anymore is set to charge the customer cut throat rates. We have always been expensive and for as long as I have been there we have had our tricks to "pad" the bill. But now our bills have more padding than the sports bras of an entire cheerleading squad. As much as I really don't like people I can't sit by and watch as we rob them blind. It would be better if they could jump their contracts... but they can't even do that without getting a huge early termination fee. I can't even do anything about it. All I can do is provide a little bit of bill relief (I am capped at $150)... and if I do that too much they will come down on me.

I mean, its not a life or death service (in most cases) so I don't really mind that it is expensive. But it is the fact that we have gotten so good at screwing them we get them coming, going, and while they are with us. And I am getting good at screwing the customer also. I know every loop hole and know how to make them hemorage money. I know how to get out of giving them any money back unless it is written in stone that it is our fault. I am probably the worlds greatest lover at this point I have become so adept at screwing customers it is almost second nature.

I need this job (or something that pays close to it) but I don't know how much longer I can do it before I go crazy or just become evil... and I don't want to do either (well a little crazy, but not on this scale).

Am I alone, am I the only person doing a job they feel is wrong? Has anyone else experienced this?!

02-20-2004, 12:37 PM	#1 (permalink)
Harshaw Is mad at you. Location: Bored in Sacramento	Doing a job you don't agree with (long rant) This has been building up inside me for about two months now. Gotta get it out. I'm not sure if my problem with my job is bad enough to say that I am "morally against it". But I am definatly developing some problems working there. When I first started at Verizon Wireless I hated it just because I didn't want to work in another call center and I'm not really a people person. But now, with all the changes they have made... I don't know if I can stay there on the grounds that I think they are evil. Just about everyone I know with our service has had a $200+ bill at some point. Sure... ok... I used to say "well we let them check their minutes, they know where they are roaming" etc... But I don't think that is cutting it anymore for me. I can't justify charging a customer $500 dollars just because they may or may not have known to check their cell phone for the roaming light (I really don't think we disclose that information to every customer). We used to let them backdate plans to cover minute overages... but those days are long gone. And how can we justify charging .45 cents for minute overages? Every thing the company does anymore is set to charge the customer cut throat rates. We have always been expensive and for as long as I have been there we have had our tricks to "pad" the bill. But now our bills have more padding than the sports bras of an entire cheerleading squad. As much as I really don't like people I can't sit by and watch as we rob them blind. It would be better if they could jump their contracts... but they can't even do that without getting a huge early termination fee. I can't even do anything about it. All I can do is provide a little bit of bill relief (I am capped at $150)... and if I do that too much they will come down on me. I mean, its not a life or death service (in most cases) so I don't really mind that it is expensive. But it is the fact that we have gotten so good at screwing them we get them coming, going, and while they are with us. And I am getting good at screwing the customer also. I know every loop hole and know how to make them hemorage money. I know how to get out of giving them any money back unless it is written in stone that it is our fault. I am probably the worlds greatest lover at this point I have become so adept at screwing customers it is almost second nature. I need this job (or something that pays close to it) but I don't know how much longer I can do it before I go crazy or just become evil... and I don't want to do either (well a little crazy, but not on this scale). Am I alone, am I the only person doing a job they feel is wrong? Has anyone else experienced this?! __________________ This too shall pass. Last edited by Harshaw; 02-20-2004 at 12:42 PM..