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-Shoplifter steals some clothes. Loss: $50
-Shoplifter tries to steal clothes, employee tries to stop him and gets beat up, store responsible for medical bills and worker's comp. Loss: thousands
-Shoplifter tries to steal clothes, gets tackled by employee and is injured, sues store. Loss: millions
-Employee misjudges situation, chases and tackles someone who's not really a shoplifter, store gets sued and gets bad PR for attacking its customers. Loss: millions
That's why, compared to the alternatives, it's an "acceptable loss".
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