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I work for a Call Center Based in Ireland for one of the Fortune 100 companies in the world
There are mentionings in the hallway about new callcenters being installed in India to support large parts of the world, however the Irish center still has no reason to have any fears of becoming obsolete.
Starting up call centers in low wage countries is basicly the only way for a company to survive the cut throat competition that is going on within the economy, with manpower being the highest cost in a company, and the need for that manpower to grow in order to provide adequate support to the customers, the choice for lower wages but equally skilled labourers is obvious
I read an article a while ago that India has more students graduating in computer engineering than america, (difference about 100.000 if i'm not mistaken) but their wages are a lot lower than their america counterparts.
Being payed less does not mean that they are less skilled imho.
Imho this is an excellent opportunity for the Indian Economy to gain in strength and become a serious competitor on a global scale.
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