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I've worked in retail quite a bit, and I can tell you its very hard not to fall into an automated response if you're working in a large store during a busy time. The problem is that the corporations promote such behavior - it makes the customer feel as if they're getting some kind of quality service (with a smile) while they're really just getting dicked out of their dollars.
Having worked in smaller retail locations showed me how interpersonal the relationships between regular customers and the service or retail provider can be. In fact, I've made a couple of good, lasting friendships with people that I first met as customers of my place of business.
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-LIFE IS ABSURD-
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