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The Gap (and other stores) have "greeter" because it is a fact that people who are greeted will be less likely to shoplift than people who enter ungreeted...
I find that I get good service from small community based stores rather than corporate chain stores for the simple reason that in a community based store I am more likely to be meeting the store owner rather than a minimum wage employee...
As for automated responses specifically... it's all about social graces. I start a phone conversation with Hello and then ask how the person is doing and then either proceed to make a bit of small talk or head directly into why I called.
It is just the polite thing to do.
Ulitmately I don't think the shop person care if I'm having a good day or not...
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"My hands are on fire. Hands are on fire. Ain't got no more time for all you charlatans and liars."
- Old Man Luedecke
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