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Old 02-11-2004, 12:31 AM   #7 (permalink)
hu-man
The one that got away
 
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Location: Over the hill and far away
Well, I like it if there's a connection with the cashier. A geniune connection, not just a fake smile and a howareyou. When the cashier's happy it makes me feel welcome, and there's nothing better than walking out of a store with a grin because it was a pleasant experience. I'm not talking about sharing your life story, just acknowledgement (sp?) and mutual respect. If I'm being friendly I most often get better service, and if I genuinely say thanks afterwards being helped, I know I'm leaving not only happier myself, but I've also made the day just a little bit better for the cashier.
This almost only applies to small stores, however. In supermarkets and big chain stores, the employee often don't have the time for a smile, and you want to move fast to get through anyway, so the customers behind you don't have to wait. You don't want to start a conversation with a supermarket cashier with an old lady, a woman with a 2-year-old and a couple of teenagers in line behind you...
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