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yakimushi · 02-03-2004, 08:00 AM

First, some background. I purchased a laptop from Dell in May 2003. With the laptop was an offer of 6 months of free Earthlink Dial-Up service. Great! Free! I signed up with Earthlink, never giving Earthlink my credit card number. I assumed that at the end of the 6 months, it would expire and all would be good.

WRONG.

Dell gave Earthlink my CC number, and they proceeded to bill me FIVE times. I do realized that two of the times were warranted because I was still using the service. However, my laptop was stolen in mid-October. I was still billed for November, December, and January, $21.95 each month.

I called Earthlink, explained what happened, and they tell me that I specifically have to cancel the service. They offer me a refund of two of the months.

My point, I never gave Earthlink my credit card number, Dell did. Nowhere in my Earthlink documentation does it say I have to cancel a free service. I didn't even know Earthlink had my credit card number, otherwise I would have cancelled immediately.

This is shady business practice in my eyes, I've been burned so anyone buying a Dell, beware this offer!

02-03-2004, 08:00 AM	#1 (permalink)
yakimushi Addict	Beware Dell and Earthlink!!! First, some background. I purchased a laptop from Dell in May 2003. With the laptop was an offer of 6 months of free Earthlink Dial-Up service. Great! Free! I signed up with Earthlink, never giving Earthlink my credit card number. I assumed that at the end of the 6 months, it would expire and all would be good. WRONG. Dell gave Earthlink my CC number, and they proceeded to bill me FIVE times. I do realized that two of the times were warranted because I was still using the service. However, my laptop was stolen in mid-October. I was still billed for November, December, and January, $21.95 each month. I called Earthlink, explained what happened, and they tell me that I specifically have to cancel the service. They offer me a refund of two of the months. My point, I never gave Earthlink my credit card number, Dell did. Nowhere in my Earthlink documentation does it say I have to cancel a free service. I didn't even know Earthlink had my credit card number, otherwise I would have cancelled immediately. This is shady business practice in my eyes, I've been burned so anyone buying a Dell, beware this offer! Last edited by yakimushi; 02-03-2004 at 08:03 AM..