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Ripped off by charter. (cable ISP)
4 months ago i called the tech support to raise my max speed from 768 to 2048, the next package up, they said it would take 3 days to do (busy week...) and that I should reset my modem then and it would be done. Well I trusted them and let it go, 4 months down the road I got around to checking my max band width and found it was only about 768, after being suspicious i checked the actual cap on the modem, and alas it was still 768. I called and bitched and they fixed the problem, but they refuse to refund my money. Because I did not bring it to there attention sooner.
So in retrospect when some one does work for you check their work. To check your cap it may be listed inside of your modem (not on all modems though) to reach it, type 192.168.100.1 in any browser and search through there it was under the signal section. Max Bit Rate.
Well as you can imagine I’m kind of pissed that I’m out $50 so don’t let it happen to you.
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