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Free upgrades to a higher version number (like 4.0 to 5.0, as opposed to 4.1 to 4.2) is often an indicator of a problem within the software that the vendor is very eager to not be a problem anymore. I would recommend checking out other DVD software. If you still have issues, it's possible that the drive is defective. I wouldn't let this reflect negatively on Sony, though, as the DRU series is regarded as one of the best out there.
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"The idea that money doesn't buy you happiness is a lie put about by the rich, to stop the poor from killing them." -- Michael Caine
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