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Tech support worker here.
I think every everning and overnight tech has run into those customers that are older and lonely and just call to talk. Every company seems to have a few of those. Well we have this one lady who used to call at least once a week with reasons as to why she could not connect (even though she was authenticating and staying online for over 30 minutes). During the course of every conversation whether its your first time talking to her or not, even on the same day, she will inevitably tell you her life story. Including the little things like how she just now is going back to school and she needs the computer to work and "we" are making it hard for her because we will not give her decent service. I think the trouble ticket is still in the system where she called in and reported that her Lamp would not connect and would not let her computer connect either. Now to give her the benefit of the doubt I have seen where a DSL account had sync problems because of an automatic timer that was on a lamp but come on this is dialup. I also had the privledge of meeting her in person when I filled in for customer service and she came in to pay her bill. Of course I again recieved a telling of her life only this time was also treated to an intimate description of her recent bout with food poisoning.
Another gem of a customer also graced my phone queue. This time it was a 'routine' setup. After the first question ("What version of Windoze are you running?") it quickly turned non-routine. She could not answer the question so I decided to have her right-click My Computer and goto the Properties. I still did not get the answer till more than 8 minutes later. She was having trouble with the right-clicking part. She would never see the menu pop up to click on Properties. After spelling out r-i-g-h-t and many other tactics I became aware of a 'tink' sound every so often. In the end it was discoverd she was placing the mouse on the monitor over the icon and clicking the mouse.....
Back when I worked customer service the best call I got was someone trying to get out of a bad debt account. This gentleman called to open an account but I found another account in a different name but same address and the number he was calling from. After several questions he stated that his wife must have opened that account in his name without him knowing. i informed him the debt would have to be paid before another account could be opened, he got mad and hung up. About 5 mins later the phone rings again, it him. I'm the only CS rep on duty at this time so I get him again I guess he remembers my name so he gives me another name and account info. Again I'm looking at the caller ID of the same number and inform him of a bad debt he then says that he has to go get his nephew as he is the one who handles all his finances. ?? The same gentleman comes back to the phone about a minute later and in his best teenager voice proceeds to tell me that that account was closed and paid off. I had to mute the phone so he could not hear me laughing and pass the call to a suporvisor.
These days working graveyard I just get the normal 2am drunk who can't turn his computer on and the 3 o'clock porn surfer whose browser has been taken over by spyware from some site they've been on.
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"Everyone thinks of changing the world, but no one thinks of changing himself." -- Tolstoy
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