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A few years ago, I was working tech support for a mom and pop internet business in the eastern wastelands of New Mexico. Broadband was not available out there to the average customer, so everything was 56K dial-up. A customer calls with the usual complaint that he is not able to get on the internet. I asked him to walk me through the steps he takes to get on the internet...
Customer: "Well, I double click on this here Big Blue 'E' and then I'm on the internet."
Me: "Do you hear the modem trying to connect when you do that?"
C: "Modem? What the hell is that?"
M: "It's what connects your computer to the internet."
C: "Naw...This computer doesn't have a modem. I don't need one of them damn things."
M: "How do you connect to the internet then?"
C: "I just click on that Blue 'E'..."
After some explaining of what the funny sounds were that came from his PC after clicking the E, he realized he had a modem and didn't know it. I managed to keep my patience with the guy, but it was also all I could do to keep from laughing.
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