Have her pull out the invoice and check what she paid for the PDI, and what she got. From what i've heard ( at least the the GM dealership my brother works at) a PDI of some sort needs to be done to all the cars. That PDI includes more than just a look-over of the car. There is usually a "final assembly" of sorts on the car. This needs to be done wether or not the customer wants to pay for it. The manufacturer usually pays the dealership for it, and the customer should not have to pay it as well.
But some companies may charge for it, im not sure. If she did, they ought to still have it on file, and request a copy of the completed work order or PDI sheet. Apparently there is a large percentage of people who pay for a PDI, but dont recieve one. This may be the case. ( So remember, if you ever get a new car, request a copy of the completed PDI sheet in the car when its delivered to you). It could be that you need an engine replacement BECAUSE they didn't do it. If they totally neglected to do it at all, they owe you a new engine (under warranty), and i would raise hell to get my money back for that. No reason you should pay for services they didn't provide.
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Dont cry kid, It's not your fault you suck.
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