Quote:
Originally posted by james t kirk
No offense, but some of you guys are missing the point.
The object is to dump the lemon and get another car. It is not unprecidented. There are car companies out there that offer a 30 satisfaction guarantee, etc.
When you lay out big cash for a new car in good faith, you have a certain expectation of quality. It is quite disheartening to have the motor die on you.
The question isn't whether or not she is entitled to exchange the vehicle, the question is, How does one best tackle the issue and force Honda to exchange the vehicle.
You have to think more like a consumer and less like a dealer.
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i dont think you are seeing the point of our replies either. if WE as consumers would not feel entitled to a new vehicle from honda, then how are we supposed to support you? i for one feel that honda is doing what they are entitled to do....that is replace the defect. nothing is wrong with the car, except for the engine, and that is what they are offering to replace. afterall, the car is under warranty, and a warranty gives the consumer free replacement of defective parts, not a another brand new car.
i think that demanding a new car is absurd. afterall, everything else is fine with the car.
a warranty is a warranty and honda is honoring its warranty promise. thats about all i can say.