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I believe the term for this type of behavior is "laziness".
Rather than go find the appropriate person to speak with (the landlord or property manager), they just mash the first button to appear in front of their meaty, slab-like finger. And then they stand, slack-jawed and befuddled, while the resident of Unit the 1st explains how they've got it all wrong.
Laziness. Sheer laziness.
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