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I do tech support for a living and I have found one thing that is very important. You can only help someone out as much as they want to be helped. I have been in plenty of situations where I could have done a lot more with the customer to address their situation but they were the unwilling party.
Do the best you can and you have nothing to worry about.
In your situation it sounds like you hooked him up with extra memory and a contact for his CD drive plus the work you were asked to do. All free of charge and you offered to help if he ran into problems with the resolution settings. I could easily walk away from that situation feeling satisfied.
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So, what's your point?
It's not an attitude, it's a way of life.
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