Quote:
Originally posted by thingstodo
I learned at work that all you need to do is say "I understand" or, "I hear you." None of that means you agree but it helps the other person feel better about what they are saying. Plus, you can ask loads of questions to get someone talking and then you aren't having to make statements to agree, just listen.
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Well put! Even if she is a little loopy (which probably isn't the case), show her that you understand and you're there for her. That is a true friend.