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She probably trying to work through something and needs someone to listen.
I learned at work that all you need to do is say "I understand" or, "I hear you." None of that means you agree but it helps the other person feel better about what they are saying. Plus, you can ask loads of questions to get someone talking and then you aren't having to make statements to agree, just listen.
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If you're wringing your hands you can't roll up your shirt sleeves.
Stangers have the best candy.
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