I had the same problem.
First make sure the comp is connected directly to the internet. DO NOT HOOK UP THE ROUTER TO THE NET YET. run CD rom.
When it tells you to, hook the internet to the router and then the router to the comp. finish running software.
should work fine. If this does not fix it, the problem will have outgrown my experience level. BUT i had the same problem and with some patience and some reading i figured it all out...
Good luck
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