I find the customer service people who are polite and friendly under any circumstance are people who enjoy life and treating people as they would like to be treated, with respect.
On the other hand though, there are some who for the first time in their lives have some level of authority and now they will exercise their right, just for your benefit. Thanks, but you're here to return my money for the purchase I am returning. And if you don't do it, someone else will. I promise.
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" In Canada, you can tell the most blatant lie in a calm voice, and people will believe you over someone who's a little passionate about the truth." David Warren, Western Standard.
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