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Get in touch with the BBB, the local consumer protection agency,
or any other business monitoring entity.
maybe even the news. (they have investigative consumer units and you might not be the only one)
You might want to do this both in NYC and your own are,
but definitely in NYC...this is where they work.
Also if they are conducting fraud over state lines,
then you can also get various federal & interstate entities involved.
And even if you don't actually want to do all this,
at least get some info on them, so you can use this to threaten the business.
It's one thing to ignore the local authorites,
is a whole other thing to provoke the attention of the state & federal authorities.
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