billege

Your customer service skills notwithstanding, her attitude likewise, and I have one thing to add:

128mb is a machine I'd not take seriously. Some Comcrap or some AOL users machine.


256mb is a passible box for someone that doesn't intend to do much. But, I'd have to consider it a bare minimum.

Telling someone they are totally safe with that little RAM is a mistake. Your mistake.
If you were unsure how much she'd need based on use, you should have looked into it more. Excuses do little for me, they tend to do less for customers. Always keep that in the back of your mind when helping someone.

I built my box last August. Half a gig of DDR 2700 was about $85. Now it's about $75 for that. (I just looked) Cost pressures can be intense, I understand that. You can try and make her understand that she did get more for the money than if she'd gone commercial.

However, she does not have enough RAM. How you intend fix that is not any of my business.

Good luck.

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