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Hardly ever - I just order the regular, non - special order versions and I get it perfect usually. Try Wendy's. There is a wendy's near me that is so incredible - they have the food in the bag and ready by the time you get up to the payment window of the drivethrough.
Could it be, that they thought that "plain" meant "regular"? Maybe they think "plain" means no cheese or no extra other stuff. Just a guess. I go out with a guy all the time and we go to this restaurant and he orders the same way every time and they almost always mess it up. I tell him, if it is out of the ordinary then you need to really s-p-e-l-l it out. Say exactly what you want and dont' want. then again, maybe they are just pothead burger flippers that dont' give a rat's.
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