This should have easlily been resolved.
How many times have you had a group of kids come to the door and you give them candy?
Maybe she missed the little 5 year old because he got lost in the crowd. So the boy starts crying because he didn't get candy.
I bet the dad went up with a bad attitude assuming that his kid wasn't good enough for the lady when it was an honest mistake. But the lady probably gets agressive back because the father is being an ass.
If he would have went up and said. I think you missed giving my son some treats. She probably would have given him double.
So then all this happens because the father has his own issues. Beautiful.
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