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There are a great many ways to accomplish what you want. There are also a great many things to worry about including programming it, backing it up, and securing it.
You should take a look at the web-based CRM solutions like Salesforce.com and Netsuite.com. Very powerful and accessible from anywhere you have a Internet connection. No worrying about the IT side of it either - pay your monthly fee and rest easy.
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How you do anything is how you do everything.
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