I work for an Information Systems department in the Computer Support section. Yesterday a usee called to say the font size in her MS Word XP help dialog box had gotten very small. That is, when she hit the F1 key the Contents, Answer Wizard, Index, and all detail for each subject were so small as to be nearly unreadable. Only the fonts for the Help dialog were affected. After messing with it for several hours yesterday I went home scratching my head wondering what the user had done. Today I noticed at the top of the Help dialog there is a button drop down for options and one of them links to Internet Options similar to what you would see in Internet Explorer. Unfortunately none of the IE Options have to do with font size. On a hunch I opened IE and looked for other available options. Under View, Text Size the size of fonts for web pages can be modified (roughly). Since I was working on my computer which had no Help dialog font problem, I told IE to change the Text Size to the smallest available. I then went into Word and what do you know, the Help dialog font size is as small as I've ever seen for a screen font. Changing the text size back to normal in IE fixed the problem in MS Word. I checked, and the IE font size affected the help dialog in all the MS Office programs I have installed. Now I know why the Office XP upgrade wanted IE installed.
Have you had any completely bizarre solutions to equally strange problems?