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For the average small business, it is a HUGE savings to not have to have a dedicated receiptionist. We are probably saving $20,000+ dollars by not having to have someone who just answers the phone. Also, everyone else's productivity goes up b/c they can manage their calls and messages better. There is nothing worse than a bad "voicemail hell" setup. I spent a lot of money on ours and took great care with crafting the choices and scripts so that people don't get annoyed and put around in circles. It isn't just being really cheap or anything. Many sm. businesses saving $20,000 can be the difference between making money or not.
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