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I would rather have the machine with the option to talk to a representative. I know that the machine can't answer your questions but companies usually cover all the bases. Besides, the people that usually answer the phone of the businesses that I call don't care about customer support and if you ask a question that is not on their answer sheet - they are lost on what to do/say. Robots of the flesh ... kinda scary.
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"If you cannot lift the load off another's back, do not walk away. Try to lighten it."
~ Frank Tyger
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