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I hate where theres a list of menu options and then you go through 2 and 3 menus to find there's nothing specific to your question so you end up waiting for half an hour for a real person.
I dealt with AT&T over a couple problems and spent about 20 hours on the phone in 2 months mostly because I was on hold. After I got it all solved I was in a bad mood about the whole thing. I had a telemarketer call and I told them my gripe and asked them to hold. I just left them on hold and went to town. I don't know how long they were there but I haven't gotten a telemarketer call from them since.
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"Always learn the rules so that you can break them properly." Dalai Lama
My Karma just ran over your Dogma. 
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