Moskie-
If users would follow step 1 first then I say go ahead and search around and see how the operating sytem and programs work.
I too am guilty of looking around the directories to learn. Only difference was that if I did not understand what was about to happen as instructed by the message on the screen then I would look in the manual, help file or online for an explanation.
The majority of customers that I talk to on a daily basis however, skip number 1.
I was only including items that I felt users should follow as it would cut the time I am on the phone by over half
