There is some thing about a shift or responsibility when there are a ton of other people there, and it is a proven pyschological fact. When there are lots of others around, people will assume that others are the ones that are going to take action, and will oftentimes not do anything. It's just like that guy on the side of the expressway changing his tire... if it was out in the boonies, I bet the first car by would stop and see if he needed help/a phonecall or whatever, but since he is downtown everyone assumes that all is well.
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