I think if there's a model that you like and can afford then nothing will beat an IBM thinkpad. The ones that I've had a chance to use were built like tanks and performed flawlessly while taking the daily bump and grind of being on the road.
Never had an experience with IBM support or service as I could drop off my notebook at the help desk and pick up another.
I now have a Dell since I'm buying my own and couldn't justify the cost of IBM personally. They are very competitive performance wise. Build wise there's more plastic so things don't feel as solid.
I have dealt a few times with Dell support and have had good experiences always. But my notebook is in the latitude line and support is from the business side. I have heard from others that the inspiron line support is different then the business support.
If you are looking for a laptop to carry a lot stay with the mid-weight laptops. In the Dell Latitude line it'd be something like the C600 series or an Inspiron 4100 (~6lbs laptop only). The Inspiron 8500/Latitude C800 series laptops(~8lbs laptop only) are absolute beasts to carry daily. I had a C800 and now have a C610. The difference in what I carry is incredible even though it's only two pounds. With a combo DVD/CDRW the lighter laptop has all the capabilities of the heavier one except for screen size. Which was worth the sacrifice to me. Video is good too both Dells I have. Not anywhere near desktop performance but all my FPS are playable at 800x600 or 1024x768. Quake3, CS, UT2003 have all been enough to distract me when I needed it.
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