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Well, to begin with, they were full of shit. $15 is fine, but $8 with small raises? No. Run, don't walk, away from them. Have you ever done phone tech support? It sucks major ass. I have to take a few calls everyday. But if it was my only duty, I would slit my wrists. Honestly, people are very stupid. And dealing with stupid people is no fun. They rarely listen to you, argue all the time, never call while they are in front of the equipment, etc. Telephone tech support is a small taste of hell.
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