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Ok so you use it to bullshit people when they ask about non-internet/modem/service related.
This was said in direct response as to the question as to why I was not connected to the internet. Surfing along, thrown off, call them, they say they provisioned the modem, and now it works again.
They also said something "looks terrible", the next day it happened. Maybe that one's bullshit, but there's obviously some sort of problem related to the cable modem/service.
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