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I didn't catch that either. It's not a terribly common problem, but a known one. I agree, tech support for the router company should be able to troubleshoot this sort of issue. Tech support tends to be pretty bad in general, because people that really know their stuff move on quickly. Support is an entry-level (and much maligned) position for someone who has real technical knowledge.
But the company should know about this issue and its symptoms, and train their employees accordingly.
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Nizzle
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