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Now, my answer may not be entirely accurate, as I work in the IT field professionally:
If I'm having some minor issue, be it one that's an inconvenience or else one that's not stopping me from doing major work, I'll figure it out on my own by randomly trying things, hit up Google for 10 minutes or less to see if I can turn up anything, and failing that, I'll ask coworkers or other friends.
If I don't have any luck with that, I may think about firing off a few e-mails to newsgroups, but at that point in time, it'd be one hell of a problem, so I probably won't get a reply for a while.
As for advising other people, I'd say to first copy and paste the error message into Google, see if you get any hits. If you do, read what other people have to say, see if anything looks like it would work.
If you can't find anything helpful, go ask friends who are technically minded for advice. Most of them won't mind helping out a little bit, (compensation, folks. You won't ask a friend to change your oil for you without splitting a six-pack of beer with them, why should fixing your computer be any different?).
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Eat antimatter, Posleen-boy!
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