Quote:
Originally posted by obediah
I know it's easy to bash ignorant computer users, and it's fun to share stories gained during support work. But whenever I hear support people being malicious, or using their stories to feel more about their own crappy job, I can't help but take them to task.
* So you do all your own car maintenance? Oh, but at least you know the correct lingo for every car part, mechanical process, and repair type?
* You handle all your own medical emergencies? Oh, but at least you understand human anatomy, and basic medical problems right?
* Of course you're a skilled carpenter, and can build homes?
* Electrician? Professor? Well digger? TV repair person? etc ...
Computers are popular enough now that they are a tool, not a lifestyle choice. They are new and abstract in a way that many other tools aren't, which makes them more intimidating if not more difficult to work with.
If you are handling computer support, it is your job to be helpful and courteous. It's easy to get a swollen head working support, but try to keep your feet on the earth.
(I'm not directing this at anyone in this thread, the barbs here seem to be pretty good natured. I'm just sick of dealing with snotty support kiddies that think they are gods and that everyone that knows less about computers than them is a moron. )
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Obediah expresses what I was trying to say much more lucidly and succinctly.
If you think "ignorant computer experts" are annoying (and I'm still not sure the guy proported to
be an expert), then you should agree that what is
MORE annoying is a techy who thinks he/she knows everything.
How many of you are expert hardware technicians
and expert C++ programmers, Java programmers, Visual Basic, SAP, PeopleSoft and Oracle programmers, network engineers and Unix gurus all at once?
GASP!!
You mean there are things you
don't know!!????!!
Grow up people...
Mr Mephisto