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Maybe I can explain better...
I am starting a sales position, and I am making a ton of calls and sending loads of email everyday. I need to be able to chart all of the contacts I make- including status; such as leaving a voice mail or quoting prices- and also have the software manage a calander to remind me of calls and tasks to perform on a day to day basis.
I am sure most of us Mac users aren't familiar w/ ACT! because the bastards haven't support us since around 1994! But my boss (and company) use it and it is really well thought out. You can manage all accounts, emailing, phone/address book etc. out of one program.
I don't think that Filemaker Pro can do all these things- at least not from the little bit of messing around and reading the manual that I have done.
Thanks for such a quick reply, you guys. I will have to become a regular!
I will have to repay you with my design skills!
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If ignorance is bliss, why aren't more people happy? 
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