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No doubt great story!
EVERY retail manager NEEDS to see this story. Yesterday my friend and I walked out of a supply house empty handed cause the staff just did'nt give a shit, and when we wanted to buy a single bolt and nut and washer could not because of their minimum charge on interac policy.
Although it may not happen, we may have ended up needing a truckload of bolts the next day. Every customer, and every small order is important to a retailer. I just wish more places would figure this out.
I used to work retail (Radio Shack specifically) and I was tipped by happy customers from time to time. Ask yourself when the last time you felt inclined to tip your Radio Shack salesperson was?
Great job on treating this customer like you did! I wish more folks like you worked retail.
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