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cardfan4269 · 08-02-2003, 06:30 PM

Normally I don't post much but after reading some of the above I have to say yes, a lot of the above can and does happen at some point in nearly every restaurant. I have been in the business for 17 years owning and amanging restaurants. No matter how hard you teach and train your staff each day, some employees really don't care about having pride in themselves or their jobs. In fact in todays culture, it's more of a "lets see what I can get away with" with some employees. Those are the ones who cause the problems that are mentioned above.

Do you really think that a major restaurant company wants to see their name attatched to a story like the ones above? Not really, but the reality of the situation is the labor market is extremely tough to find good employees. Working in a restaurant these days is on the lower rung of the job ladder and it is unbelievably hard to find employees or managers that have the proffessional attitude, work ethic or just plain care that was in the industry just 10 years ago.

I deal with employees every day. I'm the guy who will do anything I can for my guests. I don't want guests to leave unhappy and 'll do anything I can to take care of you if there is a problem. If a manager is any good at all, they want you to let them know so they can fix it for you. Sometime though, a server does not want to get in trouble and won't tell me about the problem. So if I don't know about it i can't fix it. Take it from me, Let the manager know if you have a problem. If you are nice you'll get anything you want. If you are a jerk, well, in my restaurant you get what you want.....You get the picture

I also have to deal with scammers-the ones looking for a free meal-or much worse-a cash payoff by setting us up by finding something that could not have gotten in their food unless it was placed there by the guest, etc. Remember the lady who sued over hot coffeee??? It's supposed to be hot. Maybe she would sue if it was cold. Or the lawsuits against the fast food giants for making people fat? Come on now, you really did not have to eat 3 big macs at once did you? It is incredible what goes on in a restaurant.

One more thing-I have found that generally the guest with the smallest problem complains the loudest. the guest who has the biggest problem, complains the least. It's amazing what people complain about.

How about stories from people who work in a restaurant?????

08-02-2003, 06:30 PM	#35 (permalink)
cardfan4269 Upright Location: St Louis	Normally I don't post much but after reading some of the above I have to say yes, a lot of the above can and does happen at some point in nearly every restaurant. I have been in the business for 17 years owning and amanging restaurants. No matter how hard you teach and train your staff each day, some employees really don't care about having pride in themselves or their jobs. In fact in todays culture, it's more of a "lets see what I can get away with" with some employees. Those are the ones who cause the problems that are mentioned above. Do you really think that a major restaurant company wants to see their name attatched to a story like the ones above? Not really, but the reality of the situation is the labor market is extremely tough to find good employees. Working in a restaurant these days is on the lower rung of the job ladder and it is unbelievably hard to find employees or managers that have the proffessional attitude, work ethic or just plain care that was in the industry just 10 years ago. I deal with employees every day. I'm the guy who will do anything I can for my guests. I don't want guests to leave unhappy and 'll do anything I can to take care of you if there is a problem. If a manager is any good at all, they want you to let them know so they can fix it for you. Sometime though, a server does not want to get in trouble and won't tell me about the problem. So if I don't know about it i can't fix it. Take it from me, Let the manager know if you have a problem. If you are nice you'll get anything you want. If you are a jerk, well, in my restaurant you get what you want.....You get the picture I also have to deal with scammers-the ones looking for a free meal-or much worse-a cash payoff by setting us up by finding something that could not have gotten in their food unless it was placed there by the guest, etc. Remember the lady who sued over hot coffeee??? It's supposed to be hot. Maybe she would sue if it was cold. Or the lawsuits against the fast food giants for making people fat? Come on now, you really did not have to eat 3 big macs at once did you? It is incredible what goes on in a restaurant. One more thing-I have found that generally the guest with the smallest problem complains the loudest. the guest who has the biggest problem, complains the least. It's amazing what people complain about. How about stories from people who work in a restaurant?????