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westothemax · 07-31-2003, 08:20 PM

Recently my CD drive on my laptop (HP Pavilion N5470) has stopped reading disks. BIOS sees the drive, as well as WinXP. I can eject by doing the right-click on drive icon -> eject from Windows. Whenever I try to read anything, music cd, DVD, blank cd-r, or a regular cd, then Windows says "Insert a disk into drive D:".

I'm not sure if this is related, but right before the drive crapped out, I was installing SBC Yahoo! DSL software off the supplied CD. This software messed my system pretty badly... Windows wouldn't boot, so I used GoBack (it came with Norton Systemworks) and reverted my hard drive to before I installed the DSL junk. After that Windows booted up but the CD drive wouldn't read CDs anymore.

The reason why I'm not sure if it's related is because I tried to boot from the WinXP CD, but that didn't work. It's not like the DSL junk could've physically damage my CD drive.... could it?

Well I tried calling HP tech support and they wanted $30 for me to talk to someone... who probably would've told me "Gee never heard of that happening before...". The replacement part is $750.

Anyway, does anyone know anything about troubleshooting this kind of problem? Is there something I missed? Is my best bet trying eBay for a replacement drive?

07-31-2003, 08:20 PM	#1 (permalink)
westothemax Insane Location: Bay Area	Laptop CDRW/DVD drive dead? Help... Recently my CD drive on my laptop (HP Pavilion N5470) has stopped reading disks. BIOS sees the drive, as well as WinXP. I can eject by doing the right-click on drive icon -> eject from Windows. Whenever I try to read anything, music cd, DVD, blank cd-r, or a regular cd, then Windows says "Insert a disk into drive D:". I'm not sure if this is related, but right before the drive crapped out, I was installing SBC Yahoo! DSL software off the supplied CD. This software messed my system pretty badly... Windows wouldn't boot, so I used GoBack (it came with Norton Systemworks) and reverted my hard drive to before I installed the DSL junk. After that Windows booted up but the CD drive wouldn't read CDs anymore. The reason why I'm not sure if it's related is because I tried to boot from the WinXP CD, but that didn't work. It's not like the DSL junk could've physically damage my CD drive.... could it? Well I tried calling HP tech support and they wanted $30 for me to talk to someone... who probably would've told me "Gee never heard of that happening before...". The replacement part is $750. Anyway, does anyone know anything about troubleshooting this kind of problem? Is there something I missed? Is my best bet trying eBay for a replacement drive?