|
Here is how support works at my company:
First we don't have a toll free voice line for support.
The phone rings we pick it up. (simple so far)
If we don't pick it up, it goes to voice mail, customer leaves a message. (no call queue, we call them back on our dime).
Voice messages, faxes, and support emails all go into a public folder on our exchange server. Tech can pull the messages as they come in. First come first serve.
Gotta love technology.
|