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Outback, Raleigh NC. My wife and I got SUCKY service. The server was slow in coming to our table, slow in getting us our drinks, slow in taking our order, and then the food took forever getting to us. He never came over to offer an explanation or more drinks or ANYTHING. And I had gotten the Outback Special and my wife had gotten a salad - not a complicated order. I tipped him NOTHING, and then complained to the manager on the way out. She went back in the kitchen to get an explanation, and proceeded to tell me that the kitchen was running slow due to new people, blah, blah, blah. Then she told me she wished that I wouldn't take it out on the server. I was like, WHAT???!!! My wife wrote a scathing email to Outback.com, and the very next day, the regional manager called me to apologize. The store manager (the top, top dog) called me next and told me to come back in, and he'd make it right. So, happy ending.
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"I'm disinclined to acquiesce to your request." - Capt. Barbossa
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