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Geeky, I'm wondering... I bet if you check the serial number that you'll discover that the reason the saves are gone is because you have either a new or refurbished xbox and not the one you sent in. This is usually how they do it. It would be too expensive to have a guy open your package, take out the xbox, disassemble it and repair it, put it back together and repackage. I'm pretty sure they opened the package, threw the thing in a pile and sent a new one back.
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