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Old 07-28-2003, 11:48 AM   #16 (permalink)
Rodney
Observant Ruminant
 
Location: Rich Wannabe Hippie Town
I am polite -- to a point. While politeness would decree that you wait until they pause until you say, "No Thank You," the scripts that the telemarketers read from use the strategy called "assuming the sale." They read you the spiel which ends up with something like, "And we'll sign you up for a years' service at this price. So, what is your credit card number?" Some people are actually to shy to turn them down, or gullible enough to go with the momentum and just say okay. The telemarketer may just be a working schmoe trying to make a buck, but the strategy is pretty cynical.

So when I get a call, I listen for twenty seconds until I'm pretty sure I'm not interested and just break in: "Oh THANKS very much, but I'm really not interested. Have a good day." Then hang up. I follow their strategy and don't let them break in, because their script will simply tell them to raise an argument.

It's not the people I despise; I imagine they're in hard straights, or they wouldn't be doing this. It's the assumptions behind the business, and the strategy they're told to use.
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