Ok. I called 1.800.4.MYXBOX last Friday to see if they knew about the status opn my xbox.
At the time, the rep said that her system was down and was unable to access my account. She was nice enough to get her lead to check it for me. Turns out that it was already en route back to me and I should expect it Monday or Tuesday.
Well its Monday now. Airborne attempted to drop off at my apartment but nobody was home to sign for it. I called Airborne when I was at work and was able to pick it up at the Airborne office after work.
Got home. Unpacked the box. Plugged it in. Checked the drive. New DVD ROM installed.
I had branded the side of the disc tray with the end of a hot paperclip. No marks so its definately a new drive. I check the saves... No saves. The HDD had been cleared. Not sure if they replaced that, too. Its a good thing I backed up the important stuff on my Memory Unit.
Anyhow. I want to get a few hours of gameplay before I say that its all good. But so far I see that there has been work done on it. Stuff has been replaced so hopefully the issue is clear.
I will update later after some gameplay has been done.
Just remember, if you happen to return your Xbox for repair. BACK YOUR SAVES BEFORE RETURNING THE UNIT.