Quote:
Originally posted by Cynthetiq
[B]So far I've been on the phone for at least 2 hours trying to hunt down why she's got an extra US$.30 charge for the NY Utility GR Surcharge and I don't. The customer service people all stated the same thing to me, take it up with your local government we don't know why you are getting charged differently, but you are and that's all that I can talk to you about this according to my local policies and procedures.
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Did anyone else catch the fact that the customer service people couldn't answer the question of why are my bills different instead of why am I paying this surcharge?